Henry Ellis Return & Refund Policy

Oct 16, 2026 · @Monica Connor

We want you to love what you buy. If something isn't right, you have 14 days from delivery to exchange it, return it for store credit, or return it for a refund.

Option	What you get	Fee
Exchange	A different size or item	None
Store credit	Full purchase price as Henry Ellis credit	None
Refund	Purchase price back to your original payment method	10% restocking fee, original shipping, and $10 return shipping
In-store return (Rogers boutique)	Any of the above	None

Orders placed through the Shop app are eligible for store credit only.

Return window and options

You may request a return within 14 days of the date your order is delivered. Returns requested after 14 days cannot be accepted.

• Exchanges and store credit are issued for the full purchase price. Store credit never expires and can be used online or in our Rogers boutique.
• Refunds are issued to your original payment method, minus a 10% restocking fee, your original shipping charge, and a $10 return shipping fee. Refunds are processed within 5 business days after we receive and inspect your return. Your bank may take a few additional days to post it.
• Original shipping charges are non-refundable unless the return is due to our error.
• Orders placed through the Shop app are eligible for store credit only. They are not eligible for exchanges or refunds. All other return rules in this policy still apply.

Condition of returned items

Every return is inspected before an exchange, credit, or refund is issued. To qualify, items must be:

• Unworn, unwashed, and unaltered, with all original tags attached
• Free of makeup, deodorant, self-tanner or spray tan, perfume, lotion, pet hair, and odors such as smoke
• Returned in their original packaging, including dust bags, boxes, and accessories

Items may not be worn or used for photo shoots, Instagram or other social media posts, online content, commercial purposes, or any other personal or financial gain. Items we find have been used this way are not eligible for return.

Please take care when trying items on. Makeup, deodorant, and spray tan easily transfer onto fabric, especially near necklines, underarms, and waistbands. We recommend trying pieces on over undergarments before applying any products.

Items that do not meet these conditions will be sent back to you at your expense, or held for pickup in store, and no exchange, credit, or refund will be issued.

Final sale items

The following items are final sale and cannot be returned, exchanged, or credited:

• Items discounted 40% or more
• Pre-owned and vintage items
• Items marked "Final Sale" on the product page
• Jewelry, swimwear, and intimates, for hygiene reasons
• Gift cards
• Personal care and beauty products

Final sale items are only eligible for help if they arrive damaged or incorrect (see below).

Pre-orders

Pre-order items are charged at checkout and ship as soon as they arrive from the designer. Estimated ship dates are listed on each product page and may change if the designer's delivery is delayed.

• Before your item ships, you may cancel a pre-order for a full refund at any time.
• If the designer cancels the item, we will notify you and issue a full refund to your original payment method.
• Once your pre-order is delivered, it follows the standard return policy above.

How to start a return

1. Email monicaconnor@shophenryellis.com or call 479-564-3038 within 14 days of delivery. Include your order number, the item, and whether you would like an exchange, store credit, or a refund.
2. Once your return is approved, we will email you a prepaid return label and instructions.
3. Ship your item within 7 days of approval, or bring it to our Rogers boutique.

Items sent back without an approved return request will not be accepted.

Return address: Henry Ellis 3939 S Grand Ave, Suite D110 Rogers, AR 72758

Damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us within 3 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund, including shipping, at no cost to you. This applies to final sale items as well.

Payment disputes and chargebacks

If there is ever a problem with your order, please contact us first. We respond within 1 business day and will work with you to make it right.

Charges appear on your statement as HENRY ELLIS. By placing an order, you agree to this return policy. If a chargeback is filed for an order that was delivered as described, or for an item that is eligible for return under this policy, we will provide our order records, delivery confirmation, and this policy to your card issuer. We reserve the right to decline future orders from customers who file chargebacks in place of using our return process.

Questions

Email monicaconnor@shophenryellis.com or call 479-564-3038. You can also visit us at our boutique, Henry Ellis NWA, 3939 S Grand Ave, Suite D110, Rogers, AR 72758.